Privacy Policy

1. Introduction

hetGE LLC ("hetGE", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use hetGE Account and related services (the "Services").

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, and password when you create an account
• Profile Information: Optional details such as occupation, address, date of birth, and phone number
• Payment Information: Billing details when you purchase licenses (processed securely by our payment provider)
• Communications: Information you provide when contacting us for support

2.2 Information Collected Automatically

When you use our Services, we may automatically collect:

• Usage Data: Information about how you interact with our Services
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, and pages viewed
• Cookies: Session cookies for authentication and preferences

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and manage your licenses
• Authenticate your identity and secure your account
• Send you important updates about our Services
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• With Your Consent: When you authorize third-party applications through OAuth, we share the information you approve
• Service Providers: With trusted third parties who assist us in operating our Services (e.g., payment processors, hosting providers)
• Legal Requirements: When required by law, legal process, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure password hashing
• Regular security assessments
• Access controls and authentication requirements

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you Services. We may also retain certain information as required by law or for legitimate business purposes. When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information
• Export your data in a portable format
• Withdraw consent where processing is based on consent
• Object to certain processing of your information

You can exercise many of these rights through your account settings. For other requests, please contact us.

8. Cookies and Tracking

We use essential cookies to:

• Keep you signed in to your account
• Remember your preferences
• Ensure security of your sessions

These cookies are necessary for the Services to function properly. We do not use third-party advertising or tracking cookies.

9. hetGE Applications

Applications you access with your hetGE account (for example, Slope) may store working data locally on your device rather than on our servers, and may publish their own privacy notices covering application-specific processing (for example, slope.hetge.com/privacy). Those notices supplement this policy for the relevant application.

10. Third-Party Services

Our Services may contain links to third-party websites or integrate with third-party applications. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access.

11. Children's Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected].